Travelport partner with Workcast to deliver our online events.
If you're experiencing issues with Workcast please refer to the FAQs below.
For technical help please consult the following questions:
A. Please ensure that your speakers are turned on, the audio on your computer is turned on and the volume is turned up. If you are using headphones and have no audio please unplug these to see if the audio resumes, if no please check your audio options on your computer using the control panel on your machine.
If you continue to experience problems please try closing your internet browser and logging onto the live video test stream again by accessing our link: https://www.workcast.com/test-your-connection
A. The WorkCast Platform streams in a number of formats (see Insite https://insite.workcast.com/streaming-technologies) including Flash free MPEG-DASH (primary in most instances), Flash for older browsers and HLS for devices such as phones and tablets. If you are not able to see the live event but were able to view the test stream here please clear your browser cookies and then refresh the live event auditorium.
A. We would strongly recommend updating your browser type to avoid the need for a Flash based stream. However if this is not possible the WorkCast Platform still broadcasts as a backup to a Flash based player for older browsers. For further information on browser compatibility please see Insite https://insite.workcast.com/streaming-technologies
A. We would strongly recommend updating your browser type to avoid the need for a Flash based stream. However if this is not possible the WorkCast Platform still broadcasts as a backup to a Flash based player for older browsers. For further information on browser compatibility please see Insite https://insite.workcast.com/streaming-technologies
A. The most likely cause of issues with playback including stuttering video, jerky video or video that stops/starts and buffers frequently is a poor internet connection. If you can try connecting to a hard line connection, this may solve the issue.
An on-demand version of the event is usually available later where you can allow the video to buffer and download prior to viewing.
A. Our events use cookies to store a small file on your computer that authenticates you between each speaker.
If your browser does not have cookies enabled you will be prompted to authenticate between speakers.
Please try to enable cookies in your browser.
A. All events are HLS streamed for mobile devices, the stream will start on your device at the scheduled start time of the event.
Watching the event on your mobile device will use your mobile data. We advice connecting via wifi to view events.
A. Your browsers proxy settings may prevent viewing of the test stream or your event.
You may need to remove these settings:
A. Hearing an echo whilst watching your event could mean you have the event open in more than one browser.
Check you only have one browser open, making sure to close any extra browsers you do not need.
If you continue to experience an echo, please refresh your browser.
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